PayPal Payment Problem

Valuation Service Closed
Our online valuation facility is now closed. However, we hope that the information provided on the site will remain useful, and be of assistance to site visitors.

I'm having trouble paying via PayPal - what can I do?

While most PayPal payments proceed smoothly, clients occasionally have difficulty paying for their valuation order at PayPal.

Most payment problems are experienced by clients with existing PayPal accounts. The reasons for these problems include the following:

  • you are paying with a card registered to a PayPal account without logging in to the account
  • you are logging in to your PayPal account with the wrong email address
  • the email address associated with your PayPal account is no longer in use
  • the credit or debit card registered to your PayPal account is out of date
  • the bank account registered to your PayPal account is closed
  • your PayPal account does not contain sufficient funds to pay for your order
  • you have opened, or tried to open, a new PayPal account while a previous account remains active

You may need to correct any problems with your PayPal account before you can pay for your valuation successfully.

Trying to Pay Again

If you registered for an account with PictureValuation, you can login to your account, and select 'Order History', where a 'Complete Payment' link can be clicked to try and pay at PayPal again. If you still have a problem, contact us to let us know, or wait for us to get in touch with you, and we will suggest an alternative payment method.

If you did not register for an account with us, contact us to let us know that you have had a problem paying for your order, or wait for us to contact you, as we will have received the order, but not the payment. We will try and help you complete your payment or suggest an alternative payment method.

Note: you do not need to have a PayPal account, or to sign up for a PayPal account to make a payment, as you can pay as a 'PayPal guest', using your credit or debit card.

Frequently Asked Questions